Callove — Terms of Service

Last updated: October 3, 2026

1. Service

Callove (컬러브, "the app") is provided by Hyun, an individual business based in Busan, Republic of Korea ("we", "us"). By creating an account or using the app you agree to these terms and to our Privacy Policy.

Callove lets you chat one-on-one with a fictional character. The character's personality, messages, diary entries, and photos are generated by artificial intelligence. The character is not a real person, cannot meet you, call you, or contact you outside the app, and is not a substitute for human relationships or professional care.

2. Eligibility & account

• You must be at least 19 years old. We check your date of birth at sign-up, and you agree to enter it accurately. The app is rated 18+ on the App Store.
• You sign in with Apple or Google. You are responsible for keeping your device and sign-in method secure and for activity under your account.
• We may suspend or delete an account if we learn that the user is under 19, provided false information, or breaks these terms.

3. Subscriptions, sparks & purchases

• Plus subscription — billed monthly or yearly through your Apple ID. It renews automatically unless cancelled at least 24 hours before the end of the current period. Manage or cancel anytime in Settings › Apple ID › Subscriptions. Monthly allowances included in Plus (such as advanced chat turns and photos) reset each billing period and do not carry over.
• Sparks — a consumable in-app currency bought through Apple or earned through in-app rewards. Sparks never expire, but they have no cash value, cannot be transferred or exchanged for money, and are consumed when you use advanced turns, photos, or other paid features.
• Extra character slot — a one-time consumable purchase that lets you add one more preset or custom character.
• When you are charged — a chat turn is charged when the reply is complete; a failed reply is not charged. A photo is charged as soon as you submit the request and cannot be cancelled. If a job fails on our side, the resource is refunded to your ledger automatically.
• Free tier — free use is subject to daily and monthly limits shown in the app. When advanced turns run out, chat continues in basic mode.
• Refunds — all purchases are processed by Apple, and refunds follow Apple's App Store policy. For unused sparks, you may request a refund from Apple within 7 days of purchase. We do not process refunds ourselves.
• Prices are shown in the App Store and may change; changes apply to future purchases and renewals only, with notice as required by Apple and Korean law.

4. License & acceptable use

We grant you a personal, non-transferable license to use the app for personal, non-commercial purposes. You may not copy, redistribute, resell, scrape, automate, or reverse-engineer the app, nor try to bypass its safety filters or usage limits.

You also agree not to use Callove to:

• request or create sexual content involving minors, including any setting that implies a character or user is under 19;
• request or create depictions of sexual acts, nudity, incest, or non-consensual scenarios;
• impersonate, depict, or generate the likeness of a real person, or upload photos of yourself or anyone else as a character reference;
• seek help with illegal activity, collect other people's personal information, or promote hatred or discrimination;
• harass, threaten, or abuse others, including through reports or support channels;
• use generated images to deceive, defame, or harm anyone, or to present them as photos of a real person.

5. Content

The character's messages, diary entries, and photos are generated by AI from the information you provide, the settings you choose, and the memory cards the app extracts. They may be inaccurate, inconsistent, or unexpected, and they are not advice. During role-play the character may stay in character; if you ask directly whether it is an AI, it will tell you the truth.

Affectionate, romantic, and suggestive conversation and photos are allowed within the boundaries in Section 4. Callove never produces nudity or sexual content. When you ask for something outside those boundaries, the character declines in its own voice and the conversation continues; repeated attempts may show a short notice or lead to the restrictions in Section 7.

The messages you write are yours. We claim no ownership of them, and we need only the rights required to operate the app, including sending them to AI providers as described in the Privacy Policy. You may use the images generated for you for personal, non-commercial purposes. Memory cards are summaries the app creates from your conversations; you can edit or delete them at any time, and the app will not use deleted memories in future replies.

6. Safety

Callove is not a crisis or counselling service. If the app detects signs of self-harm or abuse it will pause role-play and show professional contacts, but it cannot call for help. If you are in danger in Korea, call 112 (police), 119 (emergency), 109 (suicide prevention), or 1393 (counselling). Any medical, legal, or financial information in the app is general and not a substitute for a professional.

You can report any message by long-pressing it. We review reports and may remove content or restrict accounts as a result.

7. Restrictions & termination

We may limit features, apply a restricted mode, suspend, or terminate your account if you break these terms, abuse the service or its rewards, or create risk for other users. Where reasonable we will tell you why and give you a chance to respond. You can delete your account at any time in Settings; see the Privacy Policy for what happens to your data. Unused subscription time is handled by Apple under its refund policy.

8. Disclaimer & liability

The app is provided "as is". We do not guarantee that it will be available without interruption, that AI output will be accurate or appropriate, or that a character's personality or memories will remain identical across updates. To the extent permitted by the laws of the Republic of Korea, we are not liable for indirect or consequential loss, and our total liability for any claim is limited to the amount you paid us in the 12 months before the claim arose. Nothing in these terms limits rights you have as a consumer under Korean law or liability for our intentional misconduct or gross negligence.

9. Governing law

These terms are governed by the laws of the Republic of Korea. Disputes will be heard by the competent court under the Korean Civil Procedure Act. Consumers may also seek mediation through the Korea Consumer Agency or the Korean Electronic Commerce Mediation Committee.

10. Changes

We may update these terms. We will announce changes in the app at least 7 days before they take effect, or 30 days for changes that are unfavourable to you. Continued use after the effective date constitutes acceptance; if you do not agree, you may delete your account.

Contact

Operator: Hyun (individual business, Busan, Republic of Korea).
Questions? Email haeundae96@gmail.com or visit Callove Support.