Need help with Ember? Email us from the app (Settings → Contact us) or directly.
Ember fetches videos directly from Instagram, YouTube, and TikTok. A save can fail for reasons outside the app: the account is private, the post was deleted, the video is age-restricted, or the platform changed how its pages work. Tap Retry on the failed item first. If it keeps failing, send us the link — that is the fastest way for us to fix a broken extractor.
Summaries are generated by AI from the video's speech and captions, and they can contain mistakes. Open the item and tap 다시 정리하기 (Summarize again) to rebuild it. If a summary keeps coming out wrong, send us the link and a note about what was incorrect — real examples are how the summaries get better.
Please include your device model, iOS version, Ember app version (Settings → Version), which platform the video came from, and a short description of what happened. A screenshot is helpful when available. Please do not include passwords, payment details, or other sensitive information.
We aim to respond within two business days.